In line with the advancement of technology and infrastructure in Indonesia we have committed ourselves to continuously improve our service to our customers and principals. Every branch is already computerized and linked with the Head-office with internet service, which enable us to provide a comprehensive information system for different usage of our internal and external stakeholders. For faster communication and data accessibility, we have established an on line email network among Head Office and branch offices. We will always maintain quick service and will hold to our company motto "Progress Through Service”

To support business needs to be more effective and efficient, in 2009 we launched an in house system called KPS which is continuously updated and is still being used until now.
We believe that in the future, this digital platform will be a reference to support the supply of health products and can be utilized by all business people in the health industry.

PT Kebayoran Pharma focuses on getting its products delivered on time in the most efficient manner possible.  We continually strive to take costs out of the healthcare system while serving our customers with all of their needs on a daily, just-in-time basis.  From all branches’ storage facilities, the company guarantees 24-hour service to all customers. We receive orders late in the day and deliver the products the next morning. The company even delivers twice a day.
PT Kebayoran Pharma constantly evaluates and innovates the service process and updates the infrastructure in order to meet future business prospects and to maintain its excellence services.

We provide different storages for products that need different temperature ranges, and monitor them daily. To ensure that we have good conditions for our storages (that is to keep them clean, flood free, and pest free), we perform regular maintenance on them. The storage protects the products from drastic changes in temperature and maintain an ideal humidity of 60-80 percent. The size and layout of the warehouses are compliant with the regulations permit. If any changes are needed, a distribution permit would be obtained from the local Provincial Health Office and local Balai POM by informing and submitting the documents of the changes to them.

We use excellent equipment in our storages to maintain good air circulation to preserve the health of the products that require special handling and monitoring systems.
The infrastructure and equipment used in our Branch warehouses also meet the minimum requirements that were set by the company.
We also conduct a maintenance program in our facilities and storages. These were written in detail which includes cleaning regiment and frequency.

We use the FIFO system to guarantee all inbound and outbound products to be in the best condition for our customers use.